Training Feedback: Customer Testimonials

Our aim is to provide first aid, health & safety, professional development and food safety training which is informative, engaging and enjoyable for attendees. We use evaluation forms to gather training feedback from course delegates as one means of monitoring training standards and love to receive positive comments.

Below you will find just some of the great training feedback we have received recently following our food safety, first aid and health and safety courses.

Emergency First Aid at Work, January 2024, Durham
Used humour which gives a more relaxed teaching environment. Well presented, answered all questions, easily understood and explained well.
Tutor friendly and great interaction with the group.
Paediatric First Aid at Work, November 2023, Newcastle
The practical way of the course was great and useful. (Defibrillator part was the best.) I would like to say massive thank you to the trainer. I was very happy with the course.
NEBOSH National General Certificate, Sunderland, June 2023
The course was ran exceptionally well from joining up to the last day. All information needed for the course was sent well in advance. The course material was well designed and delivered at a pace which seemed to suit all candidates. The trainers were amazing at teaching & gave their own specific examples which helped with the learning.
Excellent course. Excellent trainers. Excellent facilities.
Level 3 Award in First Aid at Work, Sunderland, April 2023
Great venue, hospitality excellent. Trainer presented and taught really well – very approachable, listened as well as taught 10/10.
The trainer was really friendly and knew what she was talking about. Very relaxed course.
Trainer was informative and gave opportunities for real life scenarios to be reflected upon and how first aid can be used effectively. The course was not regimented, it had a mix of theory and practical.
Level 2 Award in Risk Assessment, Sunderland, February 2023
All of the group was involved from the beginning which made the course enjoyable and relevant to the workplace.
Enjoyable + interesting, very informative + delivered excellently.
Level 3 Award in Food Safety (Manufacturing), Peterlee June 2022
I liked hearing examples of real issues found in work places, the way the tutor gave help understanding & revision. Thank you for the training you provided and how the course was ran.
Emergency First aid at Work, Newton Aycliffe May 2022
It was very informative. I learned a lot of new things.
The trainer was engaging and promoted comment and discussion.
Paediatric First Aid, County Durham April 2022
Really informative, interesting, good mix of practical too. Really interactive. Learned a lot.
The trainer was excellent with examples of accidents that had happened.
Good balance of theory & practical. Course well delivered.
Level 2 Award in Risk Assessment, North Tyneside March 2022
I found the course and our facilitator both informative and interesting. As it took place over Teams it was good to have the break out groups so that the other participants felt comfortable in responding to questions.

It has clarified my understanding of risk assessment and how to manage the hierarchy so that incidents are dealt with effectively due to having robust plans in place.

Fire Safety Awareness, Newcastle February 2022
It was engaging and thought provoking. I’ll be going home with a list of things to check at home and work. Thanks for a great course!
First Aid at Work Revalidation, Sunderland February 2022
It was fun and very informative. The training advisor is fantastic – a great credit to HSF.
The trainer had good pace and was knowledgeable in subject matters.
Evacuation Chair Competent User, Newcastle January 2022
The trainer’s manner is very engaging and warm and made the practical more relaxed. Thank you so much.
Level 3 Award in Emergency First Aid at Work, Tyne & Wear December 2021
Facilitator was excellent. Enthusiastic and clearly communicated all information to all participants.
Interesting, instructional. Excellent day.
Level 3 Award in HACCP, Newcastle upon Tyne September 2021
Interactive and engaging tutor. Took the time to go through areas that I was struggling with to allow for thorough understanding. Good length.
First Aid at Work, Sunderland August 2021
I enjoyed how open the discussion was, it was very informative and comfortable. The trainer was very friendly and made sure everyone clearly understood all of the areas.
NEBOSH National General Certificate, March 2021
The trainer was a brilliant leader on this course and made me feel at ease. I never felt like any of my questions were simple or silly which gave me the confidence to really understand subjects in detail to get the most out of the course.
Level 2 Food, Newcastle January 2020
The course was interesting & informative and of a pace that was easy to follow.
Interesting course with useful examples & tutor was very knowledgeable.
First Aid at Work, Sunderland January 2020
Made to feel at ease form the moment course commenced. Tutor varied course work well from theory to practical to keep interest. Enjoyed this course, very informative, new info learned.
Level 3 Award in Food Safety, Sunderland November 2019
The course was really informative and there were plenty of opportunities to get involved and engage in discussion about the subject matter. I really enjoyed attending.
Level 2 Food Safety, Newcastle September 2019
Trainer was excellent – passionate about the subject, good humour, friendly, approachable, caring. Great delivery, great use of varying deliver/teaching methods.
First Aid at Work, Hartlepool May 2019
Even though it was a refresher, I still learned a lot and fell a lot better and confident about treating people now. The course was run well and was fun.
Emergency First Aid at Work, Sunderland February 2019
I felt comfortable in a relaxed atmosphere where I could attempt the practical aspects confidently. Everything was explained clearly and related to real life, identifiable scenarios.
IOSH Managing Safely, Sunderland February 2019
The trainer was excellent, informative, considerate and a pleasure to work with.
The group were friendly, helpful and I enjoyed working alongside.
The premises and other staff & facilities were excellent.
IOSH Managing Safely, Sunderland June 2018
May I thank you personally for making the course enjoyable as well as informative. I thought your obvious depth of knowledge on the subject matter and off shoots was impressive and your teaching style put everyone at ease and made for a good course – when we were probably expecting the worse with it being the dreaded H&S!
NEBOSH National General Certificate Autumn 2019
Course was presented in a good manner and made interesting. A good background knowledge was displayed by the tutors.
First Aid at Work, January 2024, Sunderland
Informative, with adequate theory and practical elements. Fantastic trainer, very friendly and knowledgeable.
Course was delivered in a clear manner which has given me more confidence to deliver first aid. Thanks.
Level 3 Award in HACCP, Sunderland, November 2023
Tutor very knowledgeable and clearly experienced in the subject matter. Very interesting and relative to my work role.
IOSH Managing Safely, Sunderland, May 2023
I liked being able to refer back to our roles in our businesses and applying the knowledge during discussions. I enjoyed the course and look forward to putting it into practice.
First Aid at Work, Sunderland, March 2023
The course leader was very patient and considerate of everyone’s answers. She gave lots of time and praise. Great course, thanks!
Asbestos Awareness for Non-licensed Workers, Gateshead, January 2023
The course was delivered in a manner that maintained interest throughout.
Safe Use of Ligature Knives, Durham, June 2022
The delivery of the course was interesting and the trainer was very supportive and knowledgeable.
Level 3 Award in HACCP (Manufacturing), Gateshead July 2022
Trainer was fantastic and understood people having different ways of learning. Thank you for the training.
First Aid at Work Revalidation, Sunderland June 2022
I liked the way the instructor explained things. HSF Training are second to none in their training.
NEBOSH National General Certificate, Durham April 2022
Very knowledgeable and approachable trainers.
The information I received from NEBOSH has better enabled me to teach my courses. The tutors are excellent trainers!
Difficult subject matter was made as interesting as possible. I liked the links between subject matter and how to apply it in the workplace. I thought the course would be difficult – which some elements are – but I found it enjoyable and was made straight forward to follow.
Level 2 Award in Food Safety (Catering), Gateshead January 2022
Very interesting. Learned new ideas. Fantastic tutor. Very thorough in delivery of course. Friendly and professional.
Automated External Defibrillator (AED) Competent User, Sunderland January 2022
Really enjoyed today, thank you for making it stress free.
Very clear course material, well delivered.
Very informative and I felt comfortable to ask questions.
First Aid at Work, Sunderland January 2022
Fantastic and knowledgeable tutor who made the course enjoyable and I felt very comfortable and able to learn.
The relaxed atmosphere made it easier to learn.
Friendly atmosphere, good trainer who allowed time for questions and answers. Difficult due to COVID restrictions but the course was excellent.
IOSH Managing Safely, Sunderland December 2021
The PowerPoint presentations were excellent.
The interactive nature of the course between attendees is excellent and really assists the learning experience.
Paediatric First Aid, County Durham November 2021
Thank you, the course was ran well with the adaptation needed.
Felt good to take part and made to feel welcome.
Thank you, very informative. great amount of practical and theory.
The course was informative and interactive and supported COVID regulations well,
IOSH Working Safely, Tyne & Wear October 2021
Very Informative. Easy to follow and relevant.
Level 3 Food, Gateshead April 2021
The course was well paced and informative and the tutor was knowledgeable.
Safe Use of Ligature Knives, Stockton April 2021
The trainer got everyone involved in the training and was very informative.
Fire Safety Awareness, Newcastle January 2020
Excellent teacher – up to date with regulations. Enjoyed the day – very interesting and vital to work/daily living.
First aid at Work, Sunderland January 2020
A fantastic trainer, made sure there was a balance of theory and practical. Really enjoyed the course!
Thanks – you made what I thought was going to be a boring refresher a really interesting, practical and enjoyable 3 days.
Level 3 Award in Delivering Training, Ashington December 2019
The trainer is very engaging and makes the course enjoyable. It feels like a proper learning experience because the trainer cares.
First Aid at Work, Sunderland September 2019
Fun and interactive course, excellent teaching methods, tutor very approachable and knowledgeable.
Level 3 Award in Audit & Inspection, Stanley August 2019
Very clear and well presented. Kept interesting. Very informative on many levels. Course tutor was very knowledgeable and easy to engage with.
Level 3 Award in HACCP, Newcastle April 2019
Content was clearly gone through by knowledgeable tutor who enabled easy understanding.
Emergency First aid at Work, Durham February 2019
Excellent course, instructor’s knowledge was exceptional, the information clear and concise.
Level 4 Food Safety, Sunderland January 2019
The trainer has great knowledge of the subject and this was helpful to my learning.
IOSH Managing Safely, February 2019, Sunderland
Thank you for your time and patience and your overall friendly manner, you made us all feel at ease straight away and I enjoyed my time this week. I’ve just told my boss if I have to do any other courses I hope it’s something you do as you made me feel so at ease…..
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