This website owned and operated by HSF Training Limited, a Company registered under the Companies Acts 05747985 and having its registered office at 8 Morpeth Close, Oxclose, Washington, Tyne & Wear, NE38 0NU and principal place of business at 5 Austin Boulevard, Sunderland, SR5 2AL

HSF Training is committed to ensuring that your privacy is protected. This Privacy Policy describes how we use the personal information that we collect from you, or that you provide, when you:

  • visit any of our websites or portals (the “Site”);
  • use the educational courses, testing, certification and products, and consultancy services (together the “Services”) that we provide; or
  • otherwise contact us

Information We Collect

We collect personal information from you through the use of forms on the Site, such as when you login to access our Services, signup to receive our newsletters, register for information, or make a purchase.

When you create an account on the Site you have the opportunity to provide us with information about any special requirements, such as dietary requirements, that you may have. If you choose to provide us with information about your health, you explicitly consent to us using that information but only in so far as is strictly necessary to accommodate your needs when we provide our Services to you.

We also collect personal information from you when you communicate with us for any reason, including by email, postal mail or telephone, and when you use our Services.

In addition, we collect certain information automatically about visitors to the Site as described in the section headed “Use of Cookies” below.

Use Of Cookies

The Site uses cookies to provide easier navigation around the site and gather anonymous analytics information and does not contain any user specific data.

You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer.

These preferences can be to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at all. However, by opting not to receive cookies at any time, certain features of the Website cannot be provided and you may not be able to enjoy the Site to its fullest. All web browsers are different and to learn how to change your cookie preferences, check the “Help” menu of your browser.

For further information about cookies and how to control their use, please click here .

Use Of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our Services to you. In addition, we may use the information for the following purposes:

  • To provide you with information you request from us.
  • To administer the account you create on the Site;
  • To respond to your correspondence, so that we can reply to your enquiries and requests in an efficient and effective manner;
  • To provide information on other HSF products and Services which we feel may be of interest to you, in accordance with your communications preferences;
  • To improve customer service
  • To meet our contractual commitments to you;
  • To notify you about any changes to the Site or our Services, such as improvements or changes that may be as necessary to prevent or detect crime.

We would like to send you information about products or services we believe may be of interest to you. If you do not want us to use your data for any marketing purposes, you have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for such purposes please email us at

Storing Your Personal Data

The personal information you provided to us is stored within secure servers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and in accordance with our obligations under the Data Protection Act 1998, the Privacy and Electronic (EU Directive) Regulations 2003 and any amendments thereto. In order to do this we adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information.

Please note that the transmission of information via the internet (including email) is not completely secure and therefore, although we endeavour to protect the personal information you provide to us, we cannot guarantee the security of data sent to us electronically and the transmission of such data is therefore entirely at your own risk.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our sites and portals, you are responsible for keeping these passwords confidential.

Disclosing Your Information

We do not sell, trade or rent your personal information to others. We may use third party service providers to help us operate our business or to administer activities on our behalf such as sending out newsletters or surveys. We may share your personal information with those third parties for those limited purposes only.

We may also disclose your personal information to:

  • Any third party we contract to act on our behalf;
  • Partners with whom we work to provide Services;
  • Any third party that purchases all or substantially all of our assets and business; and to
  • Any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

Third Party Links

You might find links to third party websites on the Website or within documentation we provide. If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies which you should review.

We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Social Networking

The Website may offer you the opportunity to share or follow information about us (or the Site or our Services) using third party social networking functionality (such as through “share this”, “like” or “follow” buttons).

We offer this functionality in order to generate interest in us, the Site and our Services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.

Please note that we do not exercise any endorse or control the policies or practices of any third party social network whose functionality you may access through the Website. You should always read the privacy policy of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.

Access To Information

You have the right to request a copy of the information that we hold about you. Should you wish to access or update the personal information that we hold about you, please contact us by emailing us on or by writing to us at our registered office at 8 Morpeth Close, Oxclose, Washington, Tyne & Wear, NE38 0NU. Please note we may make a small charge for this. If you have an account on the Site you may also access and update your personal information by logging onto your account.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us using the Contact us form on the Site.

Your Consent

By using our Site, or agreeing to do business with us, you consent to the collection and use of information as outlined in the above documentation.

Changes to the Privacy Policy

We may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If you do not agree to the changes we make, please do not continue to use our Websites or Services. If material changes are made to this Privacy Policy, we will notify you by placing a prominent notice on the Website and will be further updated to ensure compliance with the forthcoming General Data Protection Regulations

This policy was last updated on 06/01/18.


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